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Refund & Return Policy | Hecho In Detroit®

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Last Updated: August 7, 2026

Because Hecho in Detroit products are made to order, all sales are final. We do not accept returns, exchanges, or refunds for reasons including incorrect sizing, change of mind, or buyer preference.

Please review all product details, sizing information, colors, and shipping information carefully before placing your order.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the problem

Once reviewed, we may provide a replacement or another appropriate resolution.

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Sizing

Because each item is produced specifically for your order, we cannot accept returns or exchanges due to incorrect size selection.

Please review the sizing information provided on the product page before purchasing.

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Order Changes and Cancellations

Orders are submitted for production shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled once it has been submitted.

If you notice an issue with your order, contact us as soon as possible and we will do our best to assist before production begins.

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Shipping Issues

Hecho in Detroit is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is lost or arrives damaged during shipping, contact us so we can review the issue and determine the appropriate next step.

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Refunds

Refunds are not provided for made-to-order products unless required by applicable law or approved by Hecho in Detroit due to a verified issue with the order.

If a refund is approved, it will be issued to the original payment method.

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Contact

For questions or problems with an order, contact:

Hecho in Detroit
Email: info@hechoindetroit.com
Website: hechoindetroit.com